Resume
Six years in regulated finance. Process design, monitoring systems, compliance, vendor operations, enterprise integration. Builds software independently - three production products shipped, one with paying users. The through-line: own the operation end-to-end, build the tools it needs, hand it off running.
Skills
Operations & Compliance
Process Design · Vendor Operations · Risk Analysis · Regulatory Compliance (NCUA, CFPB, BSA, UDAAP) · Failure-Surface Mapping · KPI/OKR Frameworks · Executive Reporting · SLA Governance · Change Control
Enterprise Tools
Salesforce · JIRA · Confluence · Vendor Risk Management · Power Platform (BI, Apps, Automate)
Data & Analytics
SQL (Postgres, Snowflake) · Python · Splunk · Pipeline Monitoring · Looker · QuickSight
Development
TypeScript · React · Node.js · Next.js · Astro · Electron · SQLite · Python (Pandas, scikit-learn)
Experience
Capital One -- Senior Process Manager, Card Legal Recoveries Operations
June 2025 -- Present | Richmond, VA- Built a monitoring system for a $600M+ file exchange network -- 300+ daily regulatory transmissions. Rapid prototype evolved into automated anomaly detection. Reduced manual monitoring by 78%.
- Resolved a 20,000+ account logic failure. Built an investigative SQL framework, isolated root cause, remediated accounts, documented the failure taxonomy.
- Zero transmission errors during $35B Discover merger integration. Authored full revision of the Systems Integration Guide. Worked with Engineering to resolve all logic ahead of cutover date.
- Authored a 5-month modernization roadmap -- dependency sequencing, stakeholder gates, rollback protocols. Full visibility for leadership before resource commitment.
- Picked up infrastructure tooling (Splunk, Postgres, JSON parsing). Built a real-time validation layer for monitoring.
- Automated business reviews across 3 teams and 6 operational vectors. Standardized one-pagers used across the department for quarterly reviews.
- Used Gemini as a structured reporting tool. Scoped instruction sets with validated formulas. Operational use, not conversational.
Independent Projects
2025 -- Present- Reframed -- resume analysis platform. Live with paying users. Shipped solo in 22 days. 34 API routes, multi-provider LLM routing, Stripe billing, Neon Postgres.
- ForgeFrame -- open-source memory for agents. Strengthens with use, decays with neglect, constitutional memories never change. 576 tests, 4 packages, 60+ IPC channels across the desktop layer, live in production.
- Client work -- bilingual proposal generator for a landscaping company. Built, deployed, in use.
Apple Federal Credit Union -- Branch Operations Administrator
January 2020 -- May 2025 | Fairfax, VA- Five years, teller to branch manager (team of 7) to enterprise support across 25 branches during a major merger.
- Built compliance tracking infrastructure -- Power BI dashboards, regulatory documentation (NCUA, CFPB). Reduced complaint response cycles by 50%.
- Designed a branch-wide modernization roadmap. Approved by C-suite, moved into implementation.
Education
B.S. Business Administration, Management and Operations -- George Mason University, December 2024.
Certifications: Business Process Management · Google Data Analytics